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MainNews & Announcements – New airport opening unlikely to be postponed again All Topics

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shamas
Doom & Gloom still holding on.

A few years ago the new Denver airport opened, it's mega $$$ baggage system flopped. Seem like new high tech baggage systems sound great at presentations and look even better on paper but when it come right down to the nitty gritty, they require lots more $$$ and effort to get them to run correctly.

I'm betting the baggage system prime contractor will soon be investigated and quickly chaged with profiteering.



Shamas O'Dognasty



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Posted on: 8:50 am on Oct. 7, 2006
latenight

Quote: from latenight on 4:03 am on Oct. 5, 2006
Landed in the new airport this morning... was far from impressed by the place



Just checked in with TG First and starting to feel impressed. Great check in hall it seems and the private F check in section is a top addition to Don Muang IMO. Very classy and pleasant, was chatting away on the mobile half laying on a comfortable leather couch while the attendant issued my boarding than filled the immigration form. Great! Than proceeded to the custom desk attached to the checkin room, also reserved to TG F and a kinda cute female pofficer in it. The attendant will also settele the airport tax for you after you hand them 500bht.

Than it's straight down to the lounges... first the Royal silk wich seems decent than the F lounge. Could expect more on the food side but it's better than in Don Muang, with a bunch of large private rooms which at the moment are unfortunately occupied. Wifi's working fine so far, also we're getting the new config planes and hangover has dimmed enough for me to start again enjoying TG food and beverages... expect an everwasted Latenight landing in twelve hours in Paris...

Enjoy your flights and never let your guard down to egalitarians.

With love, Latenight


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Posted on: 9:27 am on Oct. 8, 2006
IBFarang
Just flew out and the new airport and it sure is dirty in the morning light.

Checked in with no hassle, boarded the flight with the typical no one knows how to stand in a line hassle, made it to my destination in one piece and so did my luggage. So all in all the results were good enough.

Left with plenty of extra time in the morning – I still feel uneasy about traffic to/from the airport. It actually took me about the same amount of time, and cost just a bit more. About 10 min, from my place to the expressway, another 10 to the second toll booth, then about 20 more to the taxi drop – so about 40 min for travel at around 8AM is pretty good in my book. I was really quite pleasantly surprised, as I expected much worse.

They did double tag my luggage – one for my flight, and one labeled “Fallback Sortation Tag”. It appears the second tag was to place my bag on the next TG flight to my destination.

I do not want to sound too negative but most of what follows are problem/issues I see with the new airport:

Taxi drop of is going to only get worse – old airport had three terminal drop offs, new one has only one. It is true the new terminal building is very large building but the frontage that allows for taxi drop-off appears to be smaller than the three old terminals.

I do like the check-in procedure at TG. I travel coach so did not have the luxuries expounded upon by “latenight” but the now have one common queue that feeds the different counters, and this helps to avoid having people jump straight to the front of the line.

I did not see any automated machines to purchase the airport tax (did not look very hard), so I had to wait a couple of minutes to purchase the tax ticket. I did not see any signs that advise travelers they have to pay this tax, and several people in front of me attempting to enter the immigration section had not purchased the ticket yet and had to be directed towards the tax booth. Maybe the military that is now in charge can cut thru the red tape and arrange to have this tax included in the ticket price – this would give them the added advantage of being able to better hide increases in this fee.

No more photos at Immigration? Almost no one waiting in line either. Probably the fastest I have clear immigration ever in Thailand.

Not enough moving walkways on the departure side of things. I slight improvement in shops over DM – but only slightly. I mean I did not see a KFC?, and I do not buy duty free in Thailand (never found them to be much of a bargin).

You only clear security near the gates. I must say security at this airport is probably the worst I have seen at any airport. Nothing even remotely related to a security check until you get right up to the gates sections (similar to DM). After you clear security there are no shops of any kind (again I did not look too hard but none that I saw).

Overall appearance is pretty poor for a new airport. Tons of dirt and grime on the floors, walls, windows, beams, etc. I would image this is due to the rush to open and having priorities that were higher on the list than cleaning. But I doubt that the situation will improve over the long haul. Also quite a few leaks – resulting in water puddles on the floor. Several employees running around with towels, mops, and mop buckets attempting to keep the inside from reverting back into a swamp.

I was reading in the TG in-flight magazine about how the new terminal has so much space? Maybe, but it did not feel like it to me. Maybe it is just the high ceilings they are counting as space. The taxi arrival area feels more crowded (due to single terminal and all taxies needing to off load in the same space). Sure there is more space at the departure gates, but the way people queue up here in Asia this just means there is a larger blob right at the gate. Did not appear to have more space in the immigration area – just more desks that were actually open which helped to prevent lines from forming. They could have accomplished the same thing at DM simply by keeping more desks open. I am sure there is more space in the main terminal but I do not think they utilized the space very well – even in comparison to DM. Then on the arrival end of things it felt to me that immigration, baggage claim, customs, and the arrival hall were after thoughts. Like the building plans had been completed and the building construction had begun, and then the realized that they needed to fit all four of these in the space they had allocated for baggage claims alone. So they doubled up the immigration counters, placed the baggage claims as close as possible to the immigration desks, and as close together as they could. Followed thru by butting the customs deck up against the back end of the baggage carousels, and then realized they still needed to find space inside the building for people to meet/greet as they come out of customs.

Well enough with the bitching. Like I said I got to my destination in one piece without too much hassle, and my bag arrived on the same flight. So they did accomplish all that is really necessary. In addition the lines at immigration here in Shanghai as well as the taxi queue were both longer than what I have run into in Bangkok.

Wow – quite the long write up on a pussy form about an airport.

Anyway all things considered the service was pretty good – even though I think the design/layout of the new terminal has some problems that will be hard to ever resolve.


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Posted on: 7:28 am on Oct. 9, 2006
PussyLover 69
Report from Bangkok Post dated Tuesday 10 October 2006 :-

Airport luggage system gets revamp : Upgrade will end lost bag problem, says AoT
=============================================

The automatic baggage handling system at Suvarnabhumi airport has been upgraded with more data-processing capacity in a move authorities believe will solve the problem of stranded luggage.

Airports of Thailand (AoT) finished the system upgrade at noon yesterday, allowing passenger luggage to again be sorted automatically by the conveyor belt system.

The data-processing capacity was increased 2.5 times, said AoT president Chotisak Asapaviriya.

On Saturday, the system failed to read about 6,700 pieces of outbound luggage, resulting in luggage being stranded in the conveyor system.

Mr Chotisak said the problem was the system could not sort luggage quickly enough because bags from other countries were tagged with excessive information that overloaded Suvarnabhumi's system.

That delayed the handling time for each bag by a few minutes and resulted in thousands of pieces piling up unsorted in one area and missing flights.

Mr Chotisak said the luggage problem at Suvarnabhumi was trivial compared with problems experienced during the initial operation of Hong Kong's Chek Lap Kok airport, where up to 100,000 pieces of luggage were not processed, forcing services to be suspended.


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Posted on: 9:27 pm on Oct. 9, 2006
DaffyDuck
Translation: They bought the system with the minimal amount of RAM, which quickly overflowed when traffic increased -- so now they quickly added more RAM to the PC running the operation, and presto it can now keep up.

512mb to 2.5gb sounds about right in terms of 2.5x increase


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Posted on: 1:09 am on Oct. 10, 2006
bkkz

512mb to 2.5gb sounds about right in terms of 2.5x increase
They probably had more than enough money for 5 Gb of RAM.


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Posted on: 2:02 am on Oct. 10, 2006
hyperterminal
Quick question, bought a ticket with thai airways about 3 weeks ago online for a flight from bkk to phuket late jan, will that run from the new airport?? Are they closing the old one down or running both in tandem?

thx in advance..


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Posted on: 6:41 am on Oct. 10, 2006
Baskoy
From the New Airport.

Don Muang is closed to commercial flights


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Posted on: 6:57 am on Oct. 10, 2006
China Sailor
The company I used to work for (now a subsidy of SUN) bid on the contract to provide automation software for the airport. We were out-bid by a consortium that included IBM, Satyam, and of course Microsoft.

Given the reputation of these three firms in the Systems Integration Industry it is no surprise that they would design and implement a system with too small capacity, an inability to strip information that they do not need from the input data, and a tendency to throw a 'bluescreen' whenever it gets confused...


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Posted on: 7:10 am on Oct. 10, 2006
hyperterminal
china,
agree to a certain extent, unix or flavours of unix are a reliable stable OS, Ive got a pc running linux which hosts dns records which has never been rebooted in 2.5 years. But without info regarding the 'systems integration' it's probably just convieniant or predictable to take the 'microsoft bash' course.. Microsoft do have some great products (SQL, Microsoft load cluster services, MOM & site server. yes they do take alot to run, more so then running a shell.. but for consumers (and in this case airport terminals) that is the price we pay for ease of use, driver compatability, software integration. If I install XP on some Tawain Clone peice of shit you can almost bet your life you will have no issues with a build....but the same could not be said for unix. I know if I was a PM on a rollout of a couple of hundred PC's at an airport.. I would bet my life on an XP build before linux or unix.
Don't get me wrong I love unix, but hey MS has some great products, that are easy to use.. and have a high level of capatibility... and contary to some opinion who are dead against MS all together they do make some good back office products as well....

sorry to take the topic....




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Posted on: 1:54 am on Oct. 11, 2006
     

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