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bkkz
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This is a first time that the forum has suffered such a long down time. And this time, nothing could be done, even the control panel was down. Here is what happened, as explained by the CEO of the company.
On Saturday, May 31st at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.
We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.
As a result ServerCommand is currently not available and we are working to bring it back online as quickly as possible.
12 hours after that message, I got this:
June 1 – 11:00pm
As previously committed, I would like to provide an update on where we stand following yesterday's explosion in our H1 data center. First, I would like to extend my sincere thanks for your patience during the past 28 hours. We are acutely aware that uptime is critical to your business, and you have my personal commitment that The Planet team will continue to work around the clock to restore your service.
As you have read, we have begun receiving some of the equipment required to start repairs. While no customer servers have been damaged or lost, we have new information that damage to our H1 data center is worse than initially expected. Three walls of the electrical equipment room on the first floor blew several feet from their original position, and the underground cabling that powers the first floor of H1 was destroyed.
There is some good news, however. We have found a way to get power to Phase 2 (upstairs, second floor) of the data center and to restore network connectivity. We will be powering up the air conditioning system and other necessary equipment within the next few hours. Once these systems are tested, we will begin bringing the 6,000 servers online. It will take four to five hours to get them all running.
We have brought in additional support from Dallas to have more hands and eyes on site to help with any servers that may experience problems. The call center has also brought in double staff to handle the increase in tickets we're expecting. Hopefully by sunrise tomorrow Phase 2 will be well on its way to full production.
Let me next address Phase 1 (first floor) of the data center and the affected 3,000 servers. The news is not as good, and we were not as lucky. The damage there was far more extensive, and we have a bigger challenge that will require a two-step process. For the first step, we have designed a temporary method that we believe will bring power back to those servers sometime tomorrow evening, but the solution will be temporary. We will use a generator to supply power through next weekend when the necessary gear will be delivered to permanently restore normal utility power and our battery backup system. During the upcoming week, we will be working with those customers to resolve issues.
We know this may not be a satisfactory solution for you and your business but at this time, it is the best we can do.
We understand that you will be due service credits based on our Service Level Agreement. We will proactively begin providing those following the restoration of service, which is our number one priority, so please bear with us until this has been completed.
I apologize for the downtime, but this is beyond my control, and it is the first time this is happening. I hope this is the last time. If you have any suggestions on what can be done if something like this were to occur again, do post them, I'd be glad to hear your thoughts, and may implement it.
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Thai Girls : Meet Sexy Thai Girls
Posted on: 1:58 pm on June 2, 2008
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bkkz
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Yup.  They used to be Rack Shack, and was bought over by ThePlanet.
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Thai Girls : Meet Sexy Thai Girls
Posted on: 2:20 pm on June 2, 2008
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China Sailor
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Next time it happens an email to the membership would be nice 
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Bangkok Girls : Meet Sexy Bangkok Girls
Posted on: 2:33 pm on June 2, 2008
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DrLove
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I used to have a server with RackShack for a couple of years. Never had problems with them. I think I referred BK to them...
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Bangkok Girls : Meet Attractive Thai Girls
Posted on: 3:51 pm on June 2, 2008
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Minder
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Welcome back.
Didn't think this site would ever post material that would get itself shut down but got to admit that thought crossed my mind (the "guilty conscience" part).
Glad to hear it was just a "technical" issue (and that no-one was injured). Enjoy.
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Thai Girls : Meet Active Thai Girls
Posted on: 4:26 pm on June 2, 2008
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Frank La Rue
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BK, you better put this to Hermano for follow - up.
You see, the original explanation that "electical gear shorted and created an explosion" is a typical occurence when there is a UFO near by.
It is also typical that UFO's are interested in power stations, military installations, Data Centres etc., etc. The true motives we do not know, but thats what they like to check out.
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Thai Women : Meet Matured Thai Women
Posted on: 9:27 pm on June 2, 2008
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thaiaficionado
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Can't depend on these low-cost babysitters for your mission-critical servers. We keep a hot backup in-house, replicate data across the internet, ready to switch over anytime via port forwarding from our router, but it takes several hours for the dns change to fully propagate around the world.
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Bangkok Girls : Meet Attractive Thai Girls
Posted on: 9:56 pm on June 2, 2008
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