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Livingstones
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Clarifications:
Service Charge
The staff has of course a basic salary, and additionally it gets most of the service charge. So it participates on the success of our business, and if we have a lot customers and the staff must work a lot, the salaries are higher. It is generally a win/win situation then.
Internet Rates
Hotel booking websites generally need to get a lower price than our walk-in rates. Otherwise there is no benefit for a customer to book via a website.
If we now offered those customers the same room rates we would destroy the business of the website - it simply would not be fair.
The Management
Livingstone's Lodge Co., Ltd.
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Thai Girls : Meet Sexy Thai Girls
Posted on: 11:47 pm on Jan. 22, 2007
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IBFarang
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I am a bit confused by the indication that “The staff….gets MOST of the service charge.” Why would they not get ALL of the service charge. We are already paying a rack rate for the service the hotel is providing are we not? Why should we pay an additional “service charge” to the hotel?
The following is not meant to be specific to Livingstons – but more about Internet rate issues in general:
Certainly can understand the point of needing to protect what is basically a business partner as they help to provide a very basic level of marketing, and also a channel for potential customers (especially first time visitors) to make reservations with the hotel. I only question (not with your particular hotel) the value some hotels place on this service. One example of the breaking down of this relationship is that many airlines and many major hotel chains will agree to match the lowest offer available on the web. Some customers will remain loyal to a travel web-site, some customers will remain loyal to a particular chain.
I do find it especially problematic if I book the original stay thru a website then have difficulty getting the hotel to match that rate to extend the trip by a day or two. I could see the logic if I booked a day or two to get the rate and then wanted to keep that low rate for say another week. But why make the customer jump thru hoops (go down to the local internet shop to book another day or two) rather than simply matching the rate they had already been paying on the pervious days booked thru the website?
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Bangkok Women : Meet Sensual Bangkok Women
Posted on: 2:29 am on Jan. 23, 2007
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Livingstones
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The service charge is completely used for staff issues, but not only directly paid to them. Staff food is paid as well as broken glasses, tools etc.. But the major part (> 70 %) is directly paid to the staff additionally to their basic salary.
When service charge is openly shown on the price lists it is NOT NECESSARY to tip the staff.
The Management
Livingstone's Lodge Co., Ltd.
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Thai Girls : Meet Sexy Thai Girls
Posted on: 3:13 am on Jan. 23, 2007
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Dumsoda
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The service charge is completely used for staff issues, but not only directly paid to them. Staff food is paid as well as broken glasses, tools etc.. But the major part (> 70 %) is directly paid to the staff additionally to their basic salary.
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Sorry dude you have completely lost me!!!!
A druken farang breaks a glass.....and the Staff pay for it.....
No far can way.....
I'l keep staying where I always stay
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Bangkok Girls : Meet Sexy Bangkok Girls
Posted on: 3:36 am on Jan. 23, 2007
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Livingstones
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LOL.
No, it is not about the glasses broken by drunk farangs, it is for the cups and glasses broken by the staff.
We had our problems with this procedure, too, because we are used to other methods in Europe / USA. But we learned that this procedure is obviously necessary here in Thailand - otherwise nobody really cares about the property of the company. It is really like this, believe it or not.
And we are quite sure, that the hotel where you will stay in Bangkok will use the same procedure.
The Management
Livingstone's Lodge Co., Ltd.
PS: Somehow we get the impression that this honest discussion develops into negative promotion for Livingstone's...may be we should fire our marketing manager.
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Thai Women : Meet Matured Thai Women
Posted on: 3:56 am on Jan. 23, 2007
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expatchuck
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I, for one, appreciate your honesty in answering the questions.
You may feel you are being picked on but you are the only source of reliable information where we can get some of this information. I always wondered about the service charge and have had a number of answers. I will rely on your version from now on.
Keep up the good work and ignore the flames. I don't think it is negative publicity at all.
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Bangkok Women : Meet Beautiful Thai Girls
Posted on: 4:22 am on Jan. 23, 2007
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DrLove
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Yes, fire him... and hire me! But then again I couldn't stand sitting at the pool all day 
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Bangkok Girls : Meet Attractive Thai Girls
Posted on: 4:44 am on Jan. 23, 2007
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ColoradoGuy
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Quote: from expatchuck on 1:30 pm on Jan. 23, 2007
What about the tip money? Does that get split among the employees or do hotels take a cut of that as well?
I don't know about Livingstone's but there are many, many, many bars and restaurants in Bangkok where money you leave on the tray after receiving your change DOES NOT GO 100% to the staff. There are places I know where NONE of the money left on the tray goes to the staff. And asking the service staff about the policy in their place might not yield a correct answer. I always tip by giving the server the money directly as I am leaving - after they have taken the tray away. That way I know there is a very high chance it will stay with them.
Not always, but many times, leaving money on the tray as what you think is a tip is nothing more than paying the restaurant owner more for your food, and your server will get none of it.
Again, I do not know whether Livingstone's gives the tip money 100% to the staff - they might. But many, many places do not.
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Thai Girls : Meet Active Thai Girls
Posted on: 8:11 am on Jan. 23, 2007
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Yurune
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Before people pick on livingstones, people might do some research into the conditions many thai's work under.
Frankly, they sound like they treat their staff rather well.
i was unaware of the business model mentioned but a few questions in the right places today has enlightened me greatly.
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Thai Women : Meet Matured Thai Women
Posted on: 8:39 am on Jan. 23, 2007
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DaffyDuck
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Quote: from ColoradoGuy on 10:35 pm on Jan. 23, 2007
I don't know about Livingstone's but there are many, many, many bars and restaurants in Bangkok where money you leave on the tray after receiving your change DOES NOT GO 100% to the staff.
Ditto.
I found out about this myself in similar circumstances at Absolut Seven - a girl I know that started work over there pointed out to me that she would prefer it if I were to give the money directly to her, in her hand, as otherwise she would be receiving none of it. (This was a couple of years ago, so not sure if their policy is still the same). Since then, I generally make a point of doing so.
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Bangkok Girls : Meet Attractive Thai Girls
Posted on: 10:43 am on Jan. 23, 2007
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